Slot Bonus Privacy Policy – Your Personal Data Protection

1. Information We Collect

Slot Bonus collects your personal information through several channels when you interact with our platform. We only collect information that is strictly necessary to provide a safe, responsible service that complies with Malaysian law.

Information you provide directly:

• Full name as shown on your MyKad or passport
• Date of birth (for age verification – you must be 18 years of age or older)
• MyKad number or passport number
• Email address and mobile number
• Malaysian residential address
• Bank account or e-wallet details (for fund withdrawals)
• Account password (stored in an unreadable hashed format)

Information collected automatically:

• IP address and general location (state/city within Malaysia)
• Device type, operating system, and web browser used
• Game session data including games played, bets placed and duration of play
• Deposit and withdrawal transaction history
• Cookie and website tracking technology data
• Account activity logs and login information

Information from third-party sources:

• Identity verification through a licensed KYC service provider
• Payment processing information from DuitNow, FPX and eWallet gateways
• Screening against gambling exclusion lists from relevant agencies

2. How We Use Your Information

Slot Bonus uses your personal information for the following purposes, all of which are aimed at ensuring a safe, seamless, and responsible gaming experience for members in Malaysia:

• Account management: Creating, verifying and maintaining your account securely.
• Identity verification (KYC): Verifying that you are 18 years of age or older and that your account information is accurate before your first withdrawal is processed.
• Transaction processing: Managing deposits via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost and ShopeePay, as well as withdrawals to your Malaysian bank account.
• Customer support: Responding to enquiries, resolving complaints, and providing technical assistance in Bahasa Malaysia.
• Platform security: Detecting fraud, unauthorised access, and suspicious activity that could compromise your account security.
• Legal compliance: To meet anti-money laundering (AML) and counter-terrorism financing (CFT) reporting and compliance requirements in accordance with Malaysian law.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and reaching out to you if necessary.
• Marketing communications: Sending promotional information, bonuses, and platform updates – only if you have consented to receive such communications.
• Platform enhancements: Analysing usage patterns in aggregate (without identifying individuals) to improve the user experience.

3. Information Sharing

Slot Bonus does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

• Service provider: Technical partners who help us operate the platform, such as gaming software providers, Malaysian-licensed payment gateway providers, and hosting companies. All parties are bound by strict data confidentiality agreements.
• Legal requirements: Where required by Malaysian law, court order, or a competent law enforcement agency.
• Fraud prevention: With licensed fraud prevention agencies to protect the platform and our users from unlawful activity.
• With your consent: In any other circumstances, only with your explicit written consent.

4. Data Security

The security of your data is Slot Bonus's highest priority. We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest using AES-256 standards
• Two-factor authentication (2FA) is available on all accounts as an added layer of security
• Passwords are stored using the bcrypt hashing algorithm, which cannot be reversed or decrypted
• Round-the-clock system monitoring by our in-house cybersecurity team
• Regular security audits conducted by independent third parties
• Strict internal access controls — only authorised personnel may access user data
• Server infrastructure protected by firewalls and intrusion detection systems

While we take every reasonable precaution, no system is 100% immune to all cyber threats. In the event of a data breach affecting your information, we will notify you within 72 hours in line with industry best practices.

5. Cookies and Tracking Technologies

Slot Bonus uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as secure login, session management and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform so we can improve it. Data is collected in aggregate form and does not identify individuals.
• Functional Cookies: Remembering your preferences such as language, theme and display settings for a more personalised experience.
• Marketing Cookies: Used to show you relevant promotions. You can decline these cookies without affecting the core functionality of the platform.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some Slot Bonus platform features.

6. Your Rights

As a Slot Bonus user in Malaysia, you have the following rights regarding your personal information:

• Right to Access: Requesting a copy of the personal information we hold about you.
• Right to Rectification: Update or correct inaccurate or incomplete information through your account settings or by contacting our support team.
• Right to Erasure: Requesting the deletion of your account and personal data, subject to legal retention requirements (for example, transaction records for audit purposes).
• Right to Restriction of Processing: Request that we restrict how we use your data under certain circumstances.
• Right to Object: Objecting to the processing of your data for direct marketing purposes – you may unsubscribe from marketing communications at any time.
• Data Portability Rights: Receive your data in a machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact our privacy team at support@slotbonus.run. We will process your request within 30 business days.

7. Data Retention

Slot Bonus retains your personal information for as long as your account is active or as long as needed to provide our services. After you close your account, we will retain certain records in accordance with the following legal requirements:

• Financial transaction records: minimum 7 years, in line with Malaysia's financial reporting requirements
• Identity verification (KYC) records: 5 years after account closure for AML compliance
• Customer support communication logs: 3 years for complaint resolution purposes
• Data required for ongoing legal proceedings: until the case is resolved

Personal data that is no longer required for any of the above purposes will be securely deleted or anonymised. All servers storing Malaysian user data are located in the Asia Pacific region and held to high security standards.

8. Children's Privacy

Slot Bonus is an online entertainment platform that strictly for users aged 18 and above only. We do not knowingly collect or process personal information from individuals under the age of 18.

If we find that we have collected information from a minor, the account will be closed immediately, all funds will be returned, and all information will be deleted from our systems. If you believe a child has registered on our platform, please contact us immediately at support@slotbonus.run.

9. Third-Party Links

The Slot Bonus platform may contain links to websites operated by third-party game providers or content operators. This Privacy Policy applies only to the slotbonus.run platform and does not cover any third-party websites or services.

We encourage you to read the privacy policy of any third-party website you visit. Slot Bonus is not responsible for the privacy practices or content of third-party websites.

10. Amendments to the Privacy Policy

Slot Bonus reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies or legal requirements. Any material changes will be communicated to you via:

• Email notification to your registered address at least 14 days before any changes take effect
• In-platform notification when you log in
• Updates the "Last updated" date at the top of this page

Your continued use of the Slot Bonus platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before the effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy Officer:

• Email: support@slotbonus.run
• Response Time: Within 3 business days for general enquiries; 30 days for formal data rights requests
• Service Language: Bahasa Malaysia and English
• Live Support: 24/7 via Live Chat on our platform